Cloud 9 Pay Merchant Services FAQ

Please reach us at info@cloud9pay.com if you cannot find an answer to your question.
Why Cloud 9 Pay?

Boasting a diverse clientele of low-risk traditional and niche market merchants, Cloud 9 Pay Merchant Services distinguishes itself as a premier merchant service provider. Our extensive network of banking partnerships equips us with the distinctive capability to secure account approvals where other payment processors fall short, thereby solidifying our standing as an exceptional player in the industry.

How do I know which payment processor to select?

When selecting a payment processor, it's important to remember that not all merchant processing services are created equal. Here are some key factors to consider:

Industry Experience: Does the provider have a reputable history in the payments processing industry? It's beneficial to look into third-party reviews and customer feedback about the company.

Industry-Specific Solutions: Each business has unique requirements depending on its industry. It's imperative to choose a payment processor that understands your business field and can recommend the most suitable and growth-enhancing payment solutions.

Data Security Commitment: Prioritizing data security is non-negotiable. Essential tools that enable you to detect and guard against fraud by securing card data should be tightly integrated with your processing. Especially for small businesses, these security tools need to be bundled in a simple and smart way to alleviate your workload.

Customer Support: At any stage of your business—be it initial setup, system transitions, or at any point where assistance is needed—it's important to choose a processor that offers round-the-clock customer support, helping to ensure uninterrupted operation of your business.

Is credit card processing secure?

Given the inevitable risks involved in managing and transferring sensitive data, it becomes crucial to collaborate with a trustworthy payment processor for credit card transactions. Beyond the fundamental steps of securing your computers, terminals, and networks, there are numerous other safeguards you can introduce to enhance your security. A reputable payment processor can guide you thoroughly through these additional protection options. We use the two largest processors in the world.

Will my business qualify for a merchant account?

The majority of merchant enterprises stand eligible to secure a merchant account. However, the application procedure might differ based on the nature of your business and the corresponding risk level as designated by the credit card networks.

How much will payment processing cost?

The expenses associated with accepting credit card payments can be quite diverse. As you finalize the agreement with your payment processor, it's crucial to scrutinize the fee structure and understand how charges will be levied. Typically, you'll be liable for interchange fees imposed by card networks, an array of processing charges, along with supplementary fees based on the provided services. It's imperative to fully comprehend these charges prior to signing your contract. Knowing that the fees will be different every month as the mix of cards accepted will be different, Cloud 9 Merchant Services is here to explain what every fees means and will advise as to which program is in your best interest!

What payment types can I accept?

At the very least, your business should be equipped to process traditional magnetic stripe cards, EMV chip cards, and eWallets. You should also contemplate your needs regarding accepting payments remotely, online, or via phone. Taking into consideration your customer demographics, the option to accept secure check payments might also be a viable consideration.

What type of POS terminal do I need?

The range of POS terminals is vast and diverse. Your choice of terminal primarily hinges on the types of payment methods you wish to accommodate, coupled with the location and manner in which you need to process these payments. If your business only accepts payments from a fixed location, a countertop model might be the ideal solution. On the other hand, for accepting payments at offsite locations like trade shows, festivals, or farmers' markets, a mobile POS system might be your best bet. If your business handles phone payments, exploring the option of a virtual terminal might be worthwhile.

When will I receive funds in my bank account from the credit card transactions?

The response to this question relies on several factors, such as your contract terms with your merchant processing services provider, the frequency of your authorized transaction settlements, and the financial institution you're associated with. It's essential to grasp this timeline when you're signing your contract with the processor to prevent any potential cash flow issues. Furthermore, there are now swifter avenues to secure funding than ever before.

How long will it take to begin accepting card payments?

The timeline can vary significantly in this context. If you are a small business operating from a single location with just one terminal, the setup process may be relatively swift. On the contrary, for larger enterprises with multiple locations and terminals, the implementation period may extend. Opting for a mobile processing application over a traditional countertop POS system could potentially expedite the payment processing setup.

How much customer support will I be able to access?

Ensuring that your payment processor provides round-the-clock support is pivotal to your business success. For instance, should your POS system or network experience downtime during peak business hours, missing out on sales is not an option. Before signing your processing contract, it is crucial to comprehend the level of support provided by the processor.

What if I need to terminate my payment processing contract early?

Processing contracts may vary; some include an "early termination" clause while others do not. In certain instances, a fee might be levied should you choose to conclude your agreement prematurely. We put on every contract that our programs are month to month with zero terminations fees. We are so confident in our rates and service, that we do not hold anyone hostage with a contract!